The Bike and Trike

Reviews about The Bike and Trike

• 2 / 5

  By Geoffrey Gunter
  I walked into the shop the first time inquiring the cost of a bicycle tune up, to which I was informed around $70, plus whatever additional items may need to be replaced (a pair of tubes around $15). I signed up for a time to bring my bike in and then did so. I returned a few days later to pick it up, only to find it was not finished like they had said it would be. The customer representative I was dealing with told me it actually was finished, but they had to check on a few things. I'm a patient person, so I wasn't worried. After 10 or so minutes he came back out and said they were almost done and it would just be a few more minutes. He then rang me up and told me it would be $120. I asked what it was for, and he said the tune up plus two tubes and labor. I was hesitant because I was expecting close to $100, but I paid anyway. After getting the receipt I noticed there was more than one labor charge, along with various fees in addition to the cost of the tubes and the tune up. They still weren't done with my bike. A few minutes later the repairman in the back walked out holding a wheel, pointing to a small hole in the tire, one they had apparently missed. The first rep said I would be needing a new tire, then holds a new one up. I ask how much, and he says "around $20." I wonder what "around" means, and tell them to go ahead and put it on. He goes in the back while the rep changes the tire. "$31" he says. I bring up the fact that he said it would be $20, and he responds saying I would need another tube. I bring up that I already paid for the first two tubes, and I wouldn't be using at least one of them. He says he will split it 50/50 with me. I ask why I would be paying for an extra tube at all, and he says because he doesn't have the box. I ask what that is supposed to mean, and he finally concedes and says "I'll just give it to you." Anyway, I finally get the bike back. It definitely does not look like much more maintenance happened than all the work I stood around waiting for. Whatever they did, it certainly was not worth $140. This is the total I ended up having to pay excluding the extra equipment charges he wanted me to pay for absolutely no reason.
  
  Some additional comments to note:
  The accessory racks were disorganized.
  The service reps need to work on their customer service, or at least the one I spent most my time dealing with does.
  There isn't a lot of brand variety within the store.
  
  Overall, I'd recommend going somewhere else for bicycle maintenance. These guys are probably just looking to sell you something. In fact, they even flat out told me I needed a new bike the first time I waited for my bike to come out.
  May 02, 2017
• 5 / 5

  By Joshua Marcy
  These guys were super helpful. I didn't buy my townie here and it didn't matter to them. I just moved to town and hesitated to get work done because of the other bad reviews; however, often times people are inclined to write a review only when they are dissatisfied so I brought it in anyways. Work was done the same day (darn near on the spot) and after labor and inspections I owed a total of $23. There were no hidden charges and honestly prices are great for a local bike shop. I wish I bought my bikes here because I would've saved a few bucks. I'll be back soon to pick up a bike with gears for my daughter since there isn't much flat ground in Rock Springs. Here's to writing positive reviews for businesses deserving of it.
  February 13, 2017
• 5 / 5

  By Summer Tucker
  The local owners are wonderful to work with, we have taken my son's trek from another store in to get fixed and they did a great and timely job and treated us great. Because of that, we bought both our sons treks from there, and have just had great experiences. They have gone out of thier way to fix my 9 year Olds bike so it could be ready for camping even though they were extremely busy and had a rep there that day. Also, there coffee bar is ADORABLE! We love this place!
  September 05, 2016
• 5 / 5

  By Lance Laughter
  Awesome bike shop! Great people and easy to work with. I've always been very pleased with everything we've bought from them. It is so nice to buy a new bike and have it actually assembled and working perfectly right from the start. That simply never happens from the big box stores!
  August 26, 2016